Deactivating Custom Ticket Fields in Zendesk
What happens when you deactivate a custom ticket field in Zendesk?
Deactivating a custom ticket field in Zendesk removes it from the agent interface for all tickets, regardless of their status. However, any data from the deactivated field remains stored in the ticket audits endpoint of the API.
If you need to recover the data from a deactivated field, you can reactivate the field, making it available again in the ticket view of the agent interface. This ensures that no data is permanently lost when a field is deactivated.
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Deleting a custom ticket field in Zendesk permanently removes it from the agent interface for all tickets, regardless of their status. Once deleted, you cannot recreate or recover the field or its data. However, the data, including the field ID, is…
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