Customizing welcome messages for Zendesk brands
Can I customize the welcome message for different brands in Zendesk?
Yes, the welcome message can be customized based on the brand the end-user signed up for. If a user signs up through Brand A, the welcome email will be sent from Brand A. This ensures that the communication is consistent with the brand the user is interacting with.
More related questions
How many brands can I set up in Zendesk based on my plan?
The number of brands you can set up in Zendesk depends on your subscription plan. For Suite Growth and Professional plans, you can have up to five brands. Suite Enterprise and Enterprise Plus plans allow for up to 300 brands. If you're on the…
What is a brand in Zendesk and how does it work?
In Zendesk, a brand is a customer-facing identity that includes various contact points like email support addresses, help centers, and social media channels. Each ticket in Zendesk is associated with a brand, which can be used in business rules and…
How do I add a new brand in Zendesk?
To add a new brand in Zendesk, navigate to Admin Center, click on Account, then select Brand management > Brands. Click 'Add brand' and enter a unique brand name and subdomain. Optionally, you can add a logo and a brand signature. Remember, each…
What is the default brand in Zendesk and how is it used?
The default brand in Zendesk is the primary brand associated with your account and is used whenever a specific brand isn't indicated. It is linked to your default help center and cannot be deleted or deactivated until another brand is set as the…
How can I require agents to select a brand when creating tickets?
To ensure agents select a brand when creating tickets, go to Admin Center, click on Account, then select Brand management > Brands. Toggle the 'Require brand before save' option. This setting ensures that agents must choose a brand before…
How do I exclude branded help centers from account emails?
To exclude branded help centers from system-generated account emails, go to Admin Center, click on People, then select Configuration > End users. Deselect 'Include a list of active help centers in account emails' and save your changes. This…
What steps are needed to generate an SSL certificate for host-mapped brands?
When you add a host-mapped brand, you need to regenerate your SSL certificate to ensure the brand is protected. This involves creating a SAN (SubjectAltName) certificate or using a wildcard certificate if your brands share the same domain. You only…
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