image for site

Customizing Email Notifications for CCs in Zendesk

Learn how to customize email notifications for CCs and followers in Zendesk to enhance communication.

How can I customize email notifications for CCs and followers in Zendesk?

To customize email notifications for CCs and followers in Zendesk, access the Admin Center and go to Objects and rules > Tickets > Settings. Here, you can modify the default email templates and set specific conditions for when notifications are sent. This customization allows you to tailor communication to better fit your team's workflow and customer expectations.


More related questions

How do I configure settings for CCs and followers in Zendesk?

To configure settings for CCs and followers in Zendesk, navigate to the Admin Center. You'll find the options under Objects and rules > Tickets > Settings. Here, you can adjust various settings related to CCs and followers to suit your workflow…

What is the process for turning on generative AI features in Zendesk?

To enable generative AI features in Zendesk, you must have the Advanced AI add-on. These features enhance the capabilities of agents and the help center by providing AI-driven insights and automation. Once you have the add-on, you can activate…

How can I analyze my agents' use of generative AI in Zendesk?

To analyze your agents' use of generative AI in Zendesk, you need the Advanced AI add-on. This add-on provides access to datasets that allow you to explore how AI is being utilized by your agents. By analyzing these datasets, you can gain insights…

What are the steps to enable side conversation child tickets in Zendesk?

To enable side conversation child tickets in Zendesk, go to the Admin Center and navigate to Workspaces > Agent tools > Side conversations. Here, you can activate the feature, which allows you to create child tickets from side conversations. This…

How do I create business rules for CCs and followers in Zendesk?

Creating business rules for CCs and followers in Zendesk involves accessing the Admin Center and navigating to Objects and rules > Tickets > Settings. Here, you can set up rules that dictate how CCs and followers are managed within your ticketing…

What is intelligent triage in Zendesk and how can it be used?

Intelligent triage in Zendesk is a feature that uses AI to automatically categorize and prioritize tickets based on their content. To use intelligent triage, you need the Advanced AI add-on. This feature helps streamline ticket management by…

What are the benefits of using skills-based routing in Zendesk?

Skills-based routing in Zendesk allows you to automatically direct tickets to agents based on their specific skills and expertise. This feature, available with the Advanced AI add-on, ensures that customer inquiries are handled by the most…

How do I manage intelligent triage predictions in Zendesk?

Managing intelligent triage predictions in Zendesk requires the Advanced AI add-on. Once enabled, you can view and adjust predictions through the Admin Center. This involves reviewing how tickets are categorized and prioritized, and making…

How can I turn off CCs and followers in Zendesk?

To turn off CCs and followers in Zendesk, go to the Admin Center and navigate to Objects and rules > Tickets > Settings. Here, you can disable the CCs and followers feature if it no longer fits your workflow needs. This can help simplify ticket…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites