Customizing Concierge Avatar in Zendesk Chat
How do I customize the concierge avatar in Zendesk Chat?
Customizing the concierge avatar in Zendesk Chat involves adjusting the widget settings.
You can find detailed instructions in the article on customizing the appearance of your widget. This will help you set the concierge avatar that customers see when they first initiate a chat session, ensuring it aligns with your brand or personal preference.
More related questions
Why is my old avatar still showing in Zendesk Chat?
If your old avatar is still showing in Zendesk Chat, it might be due to the difference between the concierge avatar and the agent's personal avatar. In Zendesk Chat, the concierge avatar appears when customers first start a chat session, while the…
What is the difference between concierge and personal avatars in Zendesk Chat?
The concierge and personal avatars serve different purposes in Zendesk Chat. The concierge avatar is the initial image customers see when they start a chat session, before any agent joins. Once an agent joins the chat, the concierge avatar is…
How can I update my personal avatar in Zendesk Chat?
To update your personal avatar in Zendesk Chat, you'll need to access your personal settings. Follow the instructions provided in the article on editing your personal settings in Zendesk Chat Standalone accounts. This will guide you through the…
What image file types are accepted for avatars in Zendesk Chat?
Zendesk Chat accepts .png and .jpg file types for avatars. When updating your avatar, ensure that your image is saved in one of these formats to avoid any issues with uploading or displaying the image in the chat widget.
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