Troubleshooting Old Avatar in Zendesk Chat
Why is my old avatar still showing in Zendesk Chat?
If your old avatar is still showing in Zendesk Chat, it might be due to the difference between the concierge avatar and the agent's personal avatar.
In Zendesk Chat, the concierge avatar appears when customers first start a chat session, while the agent's personal avatar replaces it once an agent joins the chat. If you've updated one avatar but not the other, the old image might still appear. Make sure to update both avatars to see the changes reflected in your live chat. For more details, check out theoriginal link.
More related questions
What is the difference between concierge and personal avatars in Zendesk Chat?
The concierge and personal avatars serve different purposes in Zendesk Chat. The concierge avatar is the initial image customers see when they start a chat session, before any agent joins. Once an agent joins the chat, the concierge avatar is…
How can I update my personal avatar in Zendesk Chat?
To update your personal avatar in Zendesk Chat, you'll need to access your personal settings. Follow the instructions provided in the article on editing your personal settings in Zendesk Chat Standalone accounts. This will guide you through the…
How do I customize the concierge avatar in Zendesk Chat?
Customizing the concierge avatar in Zendesk Chat involves adjusting the widget settings. You can find detailed instructions in the article on customizing the appearance of your widget. This will help you set the concierge avatar that customers see…
What image file types are accepted for avatars in Zendesk Chat?
Zendesk Chat accepts .png and .jpg file types for avatars. When updating your avatar, ensure that your image is saved in one of these formats to avoid any issues with uploading or displaying the image in the chat widget.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
