Customize Zendesk Ticket Forms with SSO
How can I customize ticket forms in Zendesk using SSO?
You can customize ticket forms in Zendesk using SSO by leveraging JavaScript to show or hide forms based on the user's organization. This involves creating ticket fields and forms, then using JavaScript in your Help Center to dynamically display the appropriate form for the user. By identifying the user's organization, you can ensure that only relevant ticket forms are visible, enhancing the user experience and maintaining data privacy.
More related questions
How can I use Single Sign-On (SSO) to customize my Zendesk knowledge base?
You can use Single Sign-On (SSO) to customize your Zendesk knowledge base by restricting access based on user attributes like organization, language, or tags. This allows you to tailor the content visible to different users, ensuring that only…
What is the process to set up a JSON Web Token for SSO in Zendesk?
Setting up a JSON Web Token (JWT) for SSO in Zendesk involves configuring your identity management system to communicate with Zendesk Support. This process includes creating end-users based on existing database information and assigning them to the…
How do I customize outbound emails in Zendesk for different organizations?
Customizing outbound emails in Zendesk for different organizations can be achieved using Liquid Markup and triggers. By setting conditions based on the user's organization, you can modify the email content, such as adding a specific logo or…
What are the benefits of using SSO for customizing Zendesk Support?
Using SSO for customizing Zendesk Support offers several benefits, including automated user creation, restricted access to content, and personalized user experiences. By integrating SSO, you can ensure that users only see the information relevant…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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