Customer Actions During Zendesk Maintenance
What should Zendesk customers do during the maintenance window?
During the maintenance window, Zendesk customers are not required to take any action. However, it is recommended not to set ticket status to 'CLOSED' for ongoing Messaging tickets. This precaution ensures that any delayed messages can still be appended to the ticket after the maintenance is completed. Closing a ticket during the degraded performance window might result in messages creating a new ticket instead.
More related questions
What is the purpose of the Zendesk maintenance on August 24, 2024?
The maintenance on August 24, 2024, is aimed at improving the stability and scalability of Zendesk's Messaging Backend. This critical maintenance will enhance the storage capacity and general performance, ensuring better reliability for both…
Which Zendesk customers will be affected by the maintenance on August 24, 2024?
Zendesk customers using the Agent Workspace improved messaging backend on Pods 13, 20, 23, 25, 26, 27, and 29 will be affected. These customers may experience a brief service disruption of up to 20 minutes during the maintenance window. The…
Will there be any data loss during the Zendesk maintenance?
No data loss is expected during the Zendesk maintenance on August 24, 2024. While customers may experience intermittent errors or degraded performance for up to 20 minutes, the service will resume seamlessly once the maintenance is complete….
What are the expected impacts on Zendesk services during the maintenance?
During the maintenance, customers may experience intermittent errors or degraded Messaging performance on all Messaging Channels for up to 20 minutes. Agents might also face messaging delays or delayed ticket creation. However, outside of the…
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