Custom Roles for Explore Admin in Zendesk
Learn if custom roles are necessary to assign the Explore admin role in Zendesk.
Do I need custom roles to make someone an Explore admin in Zendesk?
You don't necessarily need custom roles to make someone an Explore admin in Zendesk.
If you are not using custom roles, you can still assign the Explore admin role by following the steps in 'Giving or modifying Explore access'. However, if you do use custom roles, you will need to follow a different set of instructions found in 'Giving users Explore access with Support Enterprise custom roles'.
More related questions
How can I assign the Explore admin role in Zendesk?
To assign the Explore admin role in Zendesk, you need to determine if you are using custom roles. If you are not using custom roles, you should follow the steps outlined in the topic 'Giving or modifying Explore access'. However, if you are using…
What are the steps to give a user Explore access in Zendesk?
To give a user Explore access in Zendesk, the process varies based on your use of custom roles. Without custom roles, you should refer to the instructions in 'Giving or modifying Explore access'. If custom roles are in use, the steps are detailed…
Where can I find more information on Explore user roles in Zendesk?
For more information on Explore user roles in Zendesk, you can refer to several helpful articles. These include 'Giving users access to Explore', 'Understanding Explore user roles', and 'Understanding Zendesk Support user roles'. These resources…
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