Current Zendesk Guide Plans Explained
What are the current Zendesk Guide plans?
Zendesk offers two main Guide plans: Guide Professional and Guide Enterprise.Guide Professionalprovides advanced knowledge features and customization options and is included in Suite Growth and Suite Professional. It's also available as a paid plan with any Zendesk Support plan.Guide Enterpriseoffers a strategic self-service experience with advanced knowledge management, collaboration, customization options, and AI features. It's included in Suite Enterprise and Suite Enterprise Plus and is also available as a paid plan with any Zendesk Support plan. For more details, you can check theZendesk Suite plan comparison page.
More related questions
What are the legacy Zendesk Guide plans?
Legacy Zendesk Guide plans include Guide Lite Legacy and Guide Legacy.Guide Lite Legacywas available until February 1, 2021, and is now included in the Suite Team plan. It offered basic features like a knowledge base, theme customization, and…
How can I view my current Zendesk Guide plan?
You can easily view your current Zendesk Guide plan in the billing section of the Admin Center. Simply click onAccountin the sidebar, then selectBilling > Subscription. This will show you the details of your current plan. For more…
Is it easy to switch between Zendesk Guide plan types?
Switching between Zendesk Guide plan types depends on your account type. If you have a Self-service account, you can make changes directly in the Admin Center. For Sales-assisted accounts, you'll need to contact your Account Manager. Upgrades take…
What features were available in the Guide Lite Legacy plan?
The Guide Lite Legacy plan, which is no longer available as of February 1, 2021, included features such as a knowledge base, basic theme customization, a rich text WYSIWYG editor, and article view permissions for registered users and the public. It…
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