Critical Rating Categories in Zendesk QA
What are critical rating categories in Zendesk QA?
Critical rating categories are essential for ensuring compliance and quality in Zendesk QA.
These categories are so important that if they are missed, it results in an automatic failure for all categories in that review, leading to a score of 0%. This can be particularly useful for tracking regulatory compliance or other non-negotiable standards within your organization. By identifying and prioritizing these critical categories, you can maintain high standards and accountability in your customer service processes.
More related questions
How should I phrase rating categories in Zendesk QA?
Phrasing your rating categories clearly is essential for a user-friendly experience. To ensure clarity and ease of use, keep the names of your categories simple. If additional context is needed, you can add details in the description when editing a…
What are some common rating categories in Zendesk QA?
Common rating categories help streamline the review process in Zendesk QA. Some of the most frequently used categories include GPS (Grammar/Punctuation/Spelling), Understanding/Root cause analysis, Process/Technical knowledge, Tone of voice, Next…
How can I use different weightings for rating categories in Zendesk QA?
Using different weightings for rating categories can emphasize what's most important to your company. To adjust weightings, reflect your company and team values in the weightings you assign. For instance, if understanding the root cause of an issue…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
