Creating Ticket Triggers for Slack in Zendesk
How do I create ticket triggers for Slack notifications in Zendesk?
To create ticket triggers for Slack notifications in Zendesk, you need to set up conditions and actions that notify Slack users about ticket events.
Start by navigating to the Admin Center, click on 'Objects and rules' in the sidebar, then select 'Business rules' > 'Triggers'. On the Triggers page, click the 'Tickets' tab and then 'Add trigger'. You can also copy an existing trigger and modify it. Enter a name for your trigger, ideally including the Slack workspace and channel for easy identification. Add conditions that determine when the trigger should fire, and select actions to notify the Slack integration. Finally, choose the Slack workspace and channel where you want the notifications to be posted. For more details, check theoriginal link.
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