Creating Ticket Triggers for Automatic Updates in Zendesk
How can I create ticket triggers for automatic updates and notifications?
Creating ticket triggers in Zendesk allows you to automate ticket updates and notifications, saving you time and effort. You can set up triggers by navigating to the Admin Center, then selecting Objects and rules, followed by Business rules.
From there, you can define the conditions that need to be met for the trigger to activate and specify the actions that should be taken. This could include sending an email notification or updating a ticket field. For a step-by-step guide, check out theZendesk help documentation.
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