Creating External Sources and Types in Zendesk
How do I create an external source or type in Zendesk?
Creating an external source or type in Zendesk is straightforward. You can define new sources and types for your external content, which will then appear in your help center search results.
To create an external source or type, navigate to Guide and click the Settings icon in the sidebar, then select Search settings. Under Search filters, click Manage. On the Sources tab, click Create source, enter a descriptive name, and click Create. Similarly, on the Types tab, click Create type, enter a name that describes the content, and click Create. This setup helps organize and filter search results effectively.
More related questions
How can I edit the name of an external source or type in Zendesk?
Editing the name of an external source or type in Zendesk allows you to control how it appears in the user interface. This can be useful for maintaining clarity and consistency in your help center. To edit a name, go to Guide, click the Settings…
What happens when I delete an external source or type in Zendesk?
Deleting an external source or type in Zendesk removes its associated content from your help center search. This action is irreversible and affects how content is indexed and displayed. When you delete a source or type, the external content records…
How do I manage search filters for external content in Zendesk?
Managing search filters for external content in Zendesk involves setting up sources and types to organize how content appears in search results. This helps users find relevant information quickly. You can create, edit, or delete sources and types…
Can I set a default type for search results in Zendesk?
Setting a default type for search results in Zendesk isn't directly supported, but you can customize the search experience to some extent. While Zendesk doesn't offer a built-in feature to set a default type, you can disable certain types like…
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