Creating Departments in Zendesk Chat
What are departments in Zendesk Chat and how do I create one?
Departments in Zendesk Chat are groups of agents with specific expertise, helping to route chat requests efficiently.
To create a department, go to your dashboard and selectSettings > Departments. ClickAdd Departmentand configure settings like the department's status, name, and description. You can also add agents to the department by clicking on their names. Once configured, clickCreate Departmentto finalize the setup. Remember, the department must be enabled to be used in chat routing or pre-chat forms.
More related questions
How do I create a new agent in Zendesk Chat?
To create a new agent in Zendesk Chat, you need to add them through the Chat dashboard. Start by navigating to your dashboard and selectingSettings > Agents. Click onAdd Agentand fill in the required details such as the agent's name,…
How can I update an agent's profile in Zendesk Chat?
Updating an agent's profile in Zendesk Chat is straightforward and can be done through the Chat dashboard. First, go to your dashboard and selectSettings > Agents. Click on the agent you wish to update, which will open their Edit agent page….
How do I edit a department in Zendesk Chat?
Editing a department in Zendesk Chat allows you to update its settings and agent assignments. To edit a department, navigate to your dashboard and selectSettings > Departments. Click on the department you wish to edit, make the necessary…
Why can't I see the Department option in Zendesk Chat settings?
If you can't see the Department option in Zendesk Chat settings, it might be due to your plan level or settings configuration. For users on the Professional level, departments might not be available, or the nomenclature might differ if Messaging is…
How do I manage chat limits for agents in Zendesk Chat?
Managing chat limits for agents in Zendesk Chat helps control the number of simultaneous chats an agent can handle. This setting can be adjusted in the Chat dashboard under the agent's profile. If the chat limit option is grayed out, it means chat…
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