Creating Custom Talk Roles in Zendesk: Is It Possible?
Can I create a custom Talk role in Zendesk?
Currently, Zendesk does not support creating custom roles for Zendesk Talk. If you have agents who are skilled enough to support or train others but don't want them to have Admin access, this can be a limitation.
However, Zendesk values customer feedback and encourages users to share their needs and suggestions. You can participate in the Voice of the Customer program or engage with the community in the General Product Feedback topic. Providing specific examples and details can help influence future product developments. For more information, you can review the Product feedback guidelines.
More related questions
Why can't I listen in on calls in Zendesk Talk?
To listen in on calls in Zendesk Talk, you need to have a Talk seat enabled. If you're seeing an error message when trying to access the Live calls dashboard, it might be because your Talk seat isn't enabled. To resolve this, ensure that you are a…
How do I enable a Talk seat in Zendesk?
Enabling a Talk seat in Zendesk is essential for accessing certain features like listening to live calls. If you're an admin and can't access the Live calls dashboard, it might be because your Talk seat isn't enabled. To enable a Talk seat, you…
What should I do if I see an error message about Talk seats?
If you encounter an error message stating that you need a Talk seat enabled to listen in on calls, it means your current role doesn't have the necessary permissions. To fix this, ensure that you are assigned to the Team lead Talk role in the Admin…
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