Can't Listen to Calls in Zendesk Talk? Here's Why
Why can't I listen in on calls in Zendesk Talk?
To listen in on calls in Zendesk Talk, you need to have a Talk seat enabled. If you're seeing an error message when trying to access the Live calls dashboard, it might be because your Talk seat isn't enabled.
To resolve this, ensure that you are a member of the Team lead Talk role in the Admin Center. This role is necessary to access the Live calls dashboard and listen to live calls. For more detailed instructions on changing user roles, you can refer to the article: Giving agents access to Talk.
More related questions
How do I enable a Talk seat in Zendesk?
Enabling a Talk seat in Zendesk is essential for accessing certain features like listening to live calls. If you're an admin and can't access the Live calls dashboard, it might be because your Talk seat isn't enabled. To enable a Talk seat, you…
Can I create a custom Talk role in Zendesk?
Currently, Zendesk does not support creating custom roles for Zendesk Talk. If you have agents who are skilled enough to support or train others but don't want them to have Admin access, this can be a limitation. However, Zendesk values customer…
What should I do if I see an error message about Talk seats?
If you encounter an error message stating that you need a Talk seat enabled to listen in on calls, it means your current role doesn't have the necessary permissions. To fix this, ensure that you are assigned to the Team lead Talk role in the Admin…
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