Creating a New Mobile Channel in Zendesk
How do I create a new mobile channel for messaging in Zendesk?
To create a new mobile channel for messaging in Zendesk, you need to set it up in the Admin Center. Start by clicking on Channels in the sidebar, then select Messaging and social > Messaging. Click the Add Channel button and choose your desired channel: Android, iOS, or Unity. Follow the steps to configure the channel, including naming it, selecting a brand, and copying the Channel ID for your developers. This ID is crucial for integrating the SDK into your app. For more detailed instructions, refer to theoriginal documentation.
More related questions
How can I customize the appearance of Zendesk mobile SDKs?
Customizing the appearance of Zendesk mobile SDKs is done through the Admin Center. Navigate to Channels, select Messaging and social > Messaging, and choose the mobile channel you want to update. Use the Style tab to adjust the primary color,…
What are the steps to configure push notifications for Zendesk mobile SDKs?
Configuring push notifications for Zendesk mobile SDKs involves different steps for Android and iOS. For Android, create a service account key JSON file in Firebase, then enter the project ID, private key, and client email in the Admin Center under…
How do I apply a business hours schedule to my Zendesk mobile channel?
To apply a business hours schedule to your Zendesk mobile channel, go to the Admin Center, click Channels, then Messaging and social > Messaging. Select the channel you want to edit and open the Responses tab. Expand the Business hours section and…
Can I customize the default messaging response in Zendesk?
Yes, you can customize the default messaging response in Zendesk. In the Admin Center, navigate to Channels, then Messaging and social > Messaging. Select the channel you want to edit and go to the Responses tab. Here, you can update the first…
How do I install messaging on my mobile app using Zendesk?
To install messaging on your mobile app using Zendesk, you need to provide your developers with a Channel ID. This ID can be found in the Admin Center under Channels > Messaging and social > Messaging. Click on the brand you want to update, then go…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
