Creating a Follow-Up Ticket Trigger in Zendesk
How can I create a follow-up ticket trigger in Zendesk?
Creating a follow-up ticket trigger in Zendesk involves setting up a trigger to handle closed tickets. Go to the Admin section, select Business Rules > Triggers, and create a new trigger named 'Answer Bot: Follow_up'. Set conditions to detect when a ticket is created from a closed ticket and contains theab_resolvedtag. Add actions to remove tags likeab_resolved,ab_suggest_false,ab_suggest_true, andab_marked_unhelpful. This allows you to continue conversations on follow-up tickets without interference from previous tags.
More related questions
What are the automatic tags used by Zendesk Answer Bot?
Zendesk Answer Bot uses several automatic tags to help manage and track ticket resolutions. These tags includeab_suggest_false,ab_suggest_true,ab_marked_unhelpful, andab_resolved. Each tag is added under specific conditions:…
How can I set up basic tagging for Zendesk Answer Bot?
Setting up basic tagging for Zendesk Answer Bot involves creating triggers that add specific tags to tickets. Start by navigating to the Admin section, then select Business Rules > Triggers. For each trigger in the Answer Bot section, edit it to…
How do I create a view for solved tickets in Zendesk?
To create a view for solved tickets in Zendesk, you need to set up a view that filters tickets based on specific conditions. Go to the Admin section, select Manage > Views, and create a new view named 'Answer Bot Solved Tickets'. Set the conditions…
How can I remove tags from reopened Answer Bot tickets?
To remove tags from reopened Answer Bot tickets, you need to create a trigger that modifies the tags when a ticket is reopened. In the Admin section, go to Business Rules > Triggers and create a new trigger called 'Answer Bot: Tag as Reopened'. Set…
How do I follow up with customers who self-solve using Zendesk Answer Bot?
Following up with customers who self-solve using Zendesk Answer Bot involves setting up a trigger to send a follow-up email. In the Admin section, navigate to Business Rules > Triggers and either create a new trigger or edit an existing one. Add an…
How do I suppress Customer Satisfaction surveys for Answer Bot tickets?
To suppress Customer Satisfaction surveys for Answer Bot tickets, modify the automation that sends these surveys. In the Admin section, go to Business Rules > Automations and open the automation for sending satisfaction surveys. Add a condition to…
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