Create Top Ten Talk Numbers Report in Zendesk
How can I create a report for the top ten Talk numbers by usage this week?
Creating a report for the top ten Talk numbers by usage this week is straightforward. You'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions.
To start, go to Zendesk Explore and click the reports icon. In the Reports library, select 'New report'. Choose the dataset 'Talk > Talk - Calls' and start the report. Add the metric 'Calls' to measure the number of tickets. Then, add the attribute 'Call Talk number' to break down calls by phone number. Apply a date filter for 'This week' to see only recent data. Finally, use the Top/bottom result manipulation to display the top ten numbers. For more details, check theoriginal guide.
More related questions
What permissions are needed to create a top ten Talk numbers report?
To create a top ten Talk numbers report, you need Editor or Admin permissions in Zendesk Explore. These permissions allow you to access the necessary features and datasets to build and customize reports. If you don't have these permissions, you may…
What dataset should I select to create a Talk numbers report?
When creating a Talk numbers report, select the 'Talk > Talk - Calls' dataset in Zendesk Explore. This dataset contains the necessary data related to calls made through Zendesk Talk, allowing you to analyze and report on call activity. By choosing…
How do I filter my Talk numbers report to show data from this week?
To filter your Talk numbers report to show data from this week, use the date filter in Zendesk Explore. In the Filters panel, add the attribute 'Time - Call started > Call - Date'. Then, edit the date ranges and select 'This week'. This filter…
How can I display only the top ten Talk numbers in my report?
To display only the top ten Talk numbers in your report, use the Top/bottom result manipulation feature in Zendesk Explore. After generating your initial report, go to the result manipulation menu and select 'Top/bottom'. Choose 'Top' and enter…
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