Create 'Tickets with Skills by Date' Report in Zendesk
How do I create a 'Tickets with skills by date' report in Zendesk Explore?
Creating a 'Tickets with skills by date' report in Zendesk Explore is straightforward.
Start by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'Skill routing > Tickets w/skills' and 'Skill routing > Tickets w/o skills'. Then, in the Columns panel, add 'Time - Ticket created > Ticket created - Date'. Choose the Line visualization type to display your data. Once your report is set up, name it 'Tickets with skills by date' and save it. This report will show you the number of tickets created with and without skills over a selected date range.
More related questions
How can I analyze skills-based activity in Zendesk Explore?
You can analyze skills-based activity in Zendesk Explore by creating custom reports. These reports help you understand how skills are utilized within your organization. To get started, you'll need Zendesk Explore Professional or Enterprise, along…
What do I need to create skills-based reports in Zendesk Explore?
To create skills-based reports in Zendesk Explore, you'll need a few essentials. First, ensure you have Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. You'll also need to have set up some skill types and skills in your…
How can I create a 'Skill type breakdown' report in Zendesk Explore?
To create a 'Skill type breakdown' report in Zendesk Explore, follow these steps. Begin by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'Skill routing > Tickets w/skills'. Then, in the Columns panel, add…
How do I generate a 'Skill name breakdown' report in Zendesk Explore?
Generating a 'Skill name breakdown' report in Zendesk Explore is easy. Start by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'Skill routing > Tickets w/skills'. Then, in the Columns panel, add 'Ticket > Ticket…
What is the 'Skills-based routing detailed view' report in Zendesk Explore?
The 'Skills-based routing detailed view' report in Zendesk Explore provides detailed insights into each ticket associated with a skill. To create this report, use the Support: Tickets dataset. In the Metrics panel, add 'Tickets > Tickets'. In the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
