image for site

Create 'Skill Type Breakdown' Report in Zendesk Explore

Find out how to create a 'Skill type breakdown' report in Zendesk Explore to analyze ticket distribution by skill type.

How can I create a 'Skill type breakdown' report in Zendesk Explore?

To create a 'Skill type breakdown' report in Zendesk Explore, follow these steps.

Begin by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'Skill routing > Tickets w/skills'. Then, in the Columns panel, add 'Ticket > Ticket skill types'. Choose the Bar visualization type to display your data. Once your report is set up, name it 'Skill type breakdown' and save it. This report will show you the number of tickets associated with each skill type you've created.


More related questions

How can I analyze skills-based activity in Zendesk Explore?

You can analyze skills-based activity in Zendesk Explore by creating custom reports. These reports help you understand how skills are utilized within your organization. To get started, you'll need Zendesk Explore Professional or Enterprise, along…

What do I need to create skills-based reports in Zendesk Explore?

To create skills-based reports in Zendesk Explore, you'll need a few essentials. First, ensure you have Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. You'll also need to have set up some skill types and skills in your…

How do I create a 'Tickets with skills by date' report in Zendesk Explore?

Creating a 'Tickets with skills by date' report in Zendesk Explore is straightforward. Start by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'Skill routing > Tickets w/skills' and 'Skill routing > Tickets w/o…

How do I generate a 'Skill name breakdown' report in Zendesk Explore?

Generating a 'Skill name breakdown' report in Zendesk Explore is easy. Start by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'Skill routing > Tickets w/skills'. Then, in the Columns panel, add 'Ticket > Ticket…

What is the 'Skills-based routing detailed view' report in Zendesk Explore?

The 'Skills-based routing detailed view' report in Zendesk Explore provides detailed insights into each ticket associated with a skill. To create this report, use the Support: Tickets dataset. In the Metrics panel, add 'Tickets > Tickets'. In the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites