Create Ticket Assignments Report in Zendesk Explore
How do I create a report for ticket assignments per day in Zendesk Explore?
Creating a report for ticket assignments per day in Zendesk Explore is straightforward. You need to have Zendesk Explore Professional or Enterprise and the necessary permissions.
To start, go to Explore and click the reports icon. In the Reports library, select 'New report'. Choose the dataset 'Support - Updates history' and start the report. Add the metric 'Tickets assigned' and apply it. Then, add the attribute 'Assignee name' in the Columns panel and 'Ticket assigned - Date' in the Rows panel. Finally, set your desired date range under Filters. For more details, check theoriginal guide.
More related questions
Does the ticket assignments report include reassigned tickets?
Yes, the ticket assignments report in Zendesk Explore includes reassigned tickets. This means any ticket that is reassigned to another agent will be captured in the report. This feature ensures that all ticket assignments, whether initial or…
Can I filter the ticket assignments report by group in Zendesk Explore?
Filtering the ticket assignments report by group is possible, but with limitations. The 'Tickets assigned' metric counts events where a ticket is assigned to a specific agent. If a ticket is assigned to both a group and an agent, it will be…
How can I exclude reassignments from the ticket assignments report?
To exclude reassignments from the ticket assignments report, you can use a result metric calculation. Subtract the 'Assignee reassignments' from the 'Tickets assigned' metric. Alternatively, create a custom metric that only counts assignments of…
Can I track tickets that turn open daily in Zendesk Explore?
Yes, you can track tickets that turn open daily in Zendesk Explore. Use the ticket updates dataset and set the update date to the day you're interested in. Ensure the update ticket status is set to open. This setup allows you to monitor tickets…
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