Create Solved Ticket Trends Report by Assignee
How can I create a report for solved ticket trends by assignee in Zendesk Explore?
Creating a report for solved ticket trends by assignee in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and select 'New report'. Choose the 'Support - Tickets' dataset and start the report. Add the 'Solved Tickets' metric and set the aggregator to D_COUNT. In the Columns panel, add 'Ticket solved - Week of year' and set the date range to the last 90 days. In the Rows panel, add 'Assignee name'. Finally, choose the Sparkline visualization type. Your report is now ready.
For more detailed steps, you can refer to the originalZendesk help article.
More related questions
What permissions are needed to create a solved ticket trends report in Zendesk Explore?
To create a solved ticket trends report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features and datasets within Explore to build and customize reports. If you're unsure…
Can I customize the date range for my solved ticket trends report in Zendesk Explore?
Yes, you can customize the date range for your solved ticket trends report in Zendesk Explore. While the example report uses the last 90 days, you can modify this to any date range that suits your needs. Simply edit the date range in the 'Ticket…
Who gets credit for solving a ticket in Zendesk Explore reports?
In Zendesk Explore reports, the assignee listed on the ticket at the time of solving gets credit for the solve. Even if another agent updates or marks the ticket as solved, the original assignee remains credited unless the assignee is changed. This…
How can I create a dynamic report for daily solved tickets by assignee in Zendesk Explore?
To create a dynamic report for daily solved tickets by assignee in Zendesk Explore, you can apply a dynamic date range. This allows the report to update daily, showing data for 'Ticket Solved - Yesterday'. This setup ensures you have a constantly…
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