Create Satisfaction Score Report in Zendesk Explore
How can I create a satisfaction score report based on agent replies in Zendesk Explore?
Creating a satisfaction score report based on agent replies in Zendesk Explore is simple and quick.
To get started, you'll need Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. First, navigate to Explore and click the reports icon. In the Reports library, select 'New report'. Choose the dataset 'Support > Support - Tickets' and start the report. Add the metric '% Satisfaction score' from 'Customer satisfaction'. Then, add the attribute 'Agent replies brackets' from 'Brackets'. Finally, choose 'Table' from the Visualization type menu. Your report is now complete! For more details, visit theoriginal link.
More related questions
What skill level and time are required to create a satisfaction score report in Zendesk Explore?
Creating a satisfaction score report in Zendesk Explore is easy and takes about 10 minutes. This task is designed for users with an 'Easy' skill level, making it accessible for most users with basic familiarity with Zendesk Explore. The process…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions ensure you have the necessary access to create and modify reports within the Explore interface. If you're unsure about your permissions, you can check…
Can I create a satisfaction score report for chat tickets in Zendesk Explore?
Currently, you cannot directly create a satisfaction score report for chat tickets in Zendesk Explore. The chat goal is not part of the Zendesk Chat dataset, so direct reporting in Explore isn't possible. However, you can track chat conversions…
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