Create Report for Chats Answered in 30 Seconds
How can I create a report for chats answered within 30 seconds in Zendesk Explore?
To create a report for chats answered within 30 seconds in Zendesk Explore, follow a series of steps in the report builder. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Start by creating a new report and selecting the Chat - Engagement dataset. Add the Chats metric and create a custom Standard calculated metric to identify chats with a first reply time under 30 seconds. Use the formula provided in the help doc to set this up.
Next, add this new metric to your report and set the metric aggregator to D_COUNT. Then, use a Result metric calculation to determine the percentage of these chats. Finally, adjust the display format to show this calculation as a percentage. For more detailed instructions, check out the originalZendesk help article.
More related questions
What skill level is required to create a chat response time report in Zendesk Explore?
Creating a chat response time report in Zendesk Explore requires a moderate skill level. This task involves using the Explore report builder, creating custom metrics, and understanding metric aggregators. The process takes about 20 minutes and…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features and tools within Explore to build and customize reports. If you're unsure about your permissions, you can…
How do I calculate the percentage of chats answered within 30 seconds?
To calculate the percentage of chats answered within 30 seconds, use a Result metric calculation in Zendesk Explore. First, create a custom metric to count chats with a first reply time under 30 seconds. Then, use the formula `D_COUNT(Chats first…
Can I filter chat response reports by date in Zendesk Explore?
Yes, you can filter chat response reports by date in Zendesk Explore. This allows you to view data for specific time periods, making it easier to analyze trends and performance over time. To apply date filters, use date attributes in your report….
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