Create Report for Abandoned Calls in Zendesk Talk
How can I create a report for abandoned calls during the initial Talk greeting in Zendesk?
To create a report for abandoned calls during the initial Talk greeting, you'll need to use Zendesk Explore. Start by opening Explore and clicking the reports icon. Then, create a new report by selecting the Talk - Calls dataset. Add the Inbound calls metric and create a custom Standard calculated attribute to identify calls abandoned during the greeting. Use the formula provided in the help doc to set up this attribute. Once done, add this attribute to your report to complete it. For more details, check out the originalZendesk help article.
More related questions
What skill level and time are required to create a report for abandoned calls in Zendesk?
Creating a report for abandoned calls during the initial Talk greeting in Zendesk requires a moderate skill level and approximately 20 minutes of your time. You'll need access to Zendesk Explore Professional or Enterprise, and you must have Editor…
Can I filter the abandoned calls report by date in Zendesk?
Yes, you can filter the abandoned calls report by date in Zendesk. Once you've created your report, you can use date attributes to filter the results by a specific date range. This allows you to analyze call abandonment patterns over time and gain…
Is it possible to tag tickets for calls abandoned during the greeting in Zendesk?
While Zendesk doesn't natively support tagging tickets for calls abandoned during the greeting, you can create a workaround using webhooks. By exporting call completion status from an Incremental calls export, you can set up a webhook to check the…
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