Create Monthly Ticket Comparison Report in Zendesk
How do I create a report to compare created tickets per month in Zendesk?
To create a report comparing created tickets per month in Zendesk, follow these steps. First, open Explore and click the reports icon. In the Reports library, select 'New report'. Choose the dataset 'Support > Support - Tickets' and start the report. Add the 'Tickets' metric and duplicate it, naming the copy 'Tickets copy'. Add the attribute 'Ticket created - Month' in the Rows panel. Use the Result manipulation menu to set the pattern to '% of difference' and reference the previous element.Learn more.
More related questions
How can I modify the report to show tickets created by end users only?
To modify the report to show only tickets created by end users, add the 'Requester role' or 'Submitter role' attribute in the Rows panel. Then, filter this attribute to display only the 'End-user' value. This will ensure that your report focuses…
How do I separate monthly data by year in my Zendesk report?
To separate monthly data by year in your Zendesk report, add the 'Ticket created - Year' attribute. Place this attribute before or on top of 'Ticket created - Month' to ensure the data is sliced by year and displayed in chronological order. This…
Why is there no percentage difference for January in my Zendesk report?
The absence of a percentage difference for January in your Zendesk report is due to the calculation method. The report calculates the percentage difference from the previous element, and since January is the first month, it lacks a preceding month…
How can I remove certain groups from my Zendesk report?
To remove certain groups from your Zendesk report, use the group attribute to filter the data. This attribute shows which Support group an agent is assigned to, allowing you to exclude specific groups from your report. This method helps maintain…
Is there a way to select by year and month for simple comparisons in Zendesk?
Yes, you can select by year and month in Zendesk to allow for simple comparisons. By adding both 'Ticket created - Year' and 'Ticket created - Month' attributes, you can organize your data to facilitate straightforward comparisons across different…
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