Create Inbound Calls Report by Wait Time in Zendesk
How can I create a report for inbound calls by wait time in Zendesk?
Creating a report for inbound calls by wait time in Zendesk is straightforward. You can measure inbound or answered voice calls by associated wait time in multiple brackets or groups.
To start, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. In Zendesk Explore, click the reports icon, then select 'New report'. Choose the dataset 'Talk > Talk - Calls' and start the report. Add the metric 'Inbound Calls' and the attribute 'Call wait time brackets'. This setup will help you visualize the total number of inbound calls under each wait time bracket. For more details, check theoriginal link.
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