Create Call Reports by Date, Hour, and Half-Hour in Zendesk
How can I create a report for calls received per date, hour, and half-hour in Zendesk Explore?
To create a report for calls received per date, hour, and half-hour in Zendesk Explore, you need to follow a few steps. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and select 'New report'. Choose the 'Talk - Calls' dataset and start the report. Add the 'Calls' metric and the 'Call - Date' and 'Call - Hour' attributes. To display half-hour segments, create a standard calculated attribute with a specific formula.Learn more.
More related questions
What permissions are needed to create a call breakdown report in Zendesk Explore?
To create a call breakdown report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features and datasets within Explore. Additionally, you must have Zendesk Explore Professional…
What is the skill level and time required to create a call breakdown report in Zendesk Explore?
Creating a call breakdown report in Zendesk Explore requires an average skill level and approximately 10 minutes of your time. This task involves using the Explore interface to select datasets, add metrics and attributes, and create calculated…
How do I add a calculated attribute for half-hour segments in Zendesk Explore?
To add a calculated attribute for half-hour segments in Zendesk Explore, use the calculations menu to create a 'Standard calculated attribute'. Name your new metric, such as 'Call - Half hour', and enter the formula: `IF ([Call - Minute]<=30) THEN…
What should I do if I can't find the 'Call - Date' and 'Call - Hour' attributes in Zendesk Explore?
If you can't find the 'Call - Date' and 'Call - Hour' attributes in Zendesk Explore, ensure there are no filters or text in the search box that might limit the attributes displayed. Sometimes, a search term can inadvertently hide relevant options….
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