Create a Trigger for Routing Notifications in Zendesk
How do I create a trigger for routing notifications in Zendesk?
Creating a trigger for routing notifications in Zendesk involves a few simple steps. First, go to the Admin Center and open the Triggers page. Click on Add trigger to start setting up a new trigger.
Enter a Trigger name and set the conditions under Meet ALL of the following conditions. For example, you can set Ticket | is | Created and Channel | is | Facebook Messenger. Then, under Perform these actions, specify the group name you want the notifications to be routed to. Once you've configured these settings, click Create to finalize the trigger.
More related questions
How can I route incoming messaging notifications to a specific group in Zendesk?
To route incoming messaging notifications to a specific group in Zendesk, you can use Assigned routing in Chat along with a trigger. First, enable Assigned routing by going to the Chat dashboard, clicking on Settings > Departments, and selecting…
What are the steps to enable Assigned routing in Zendesk Chat?
Enabling Assigned routing in Zendesk Chat is a straightforward process. Start by navigating to the Chat dashboard, then click on Settings > Departments. Select the department you want to configure and add the agents or group of agents who will…
Can I adjust the trigger channel conditions in Zendesk?
Yes, you can adjust the trigger channel conditions in Zendesk to fit your specific workflow. When setting up a trigger, you have the flexibility to define the conditions that must be met for the trigger to activate. For instance, you can specify…
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