Create a Report for Agent Ticket Interactions in Zendesk
How can I create a report to count agent interactions with tickets in Zendesk Explore?
Creating a report to count agent interactions with tickets in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and select 'New report'. Choose the 'Support - Updates history' dataset and start the report.
Add the 'Tickets updated' metric and apply it. Next, add the 'Updater name' attribute to the Rows panel. In the Filters panel, add 'Updater role' and select Admin and Agent. Finally, add the 'Update - Date' filter to specify your desired date range. Change the visualization to a table if needed, rename your report, and save it. For more details, visit theoriginal link.
More related questions
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features and datasets required for report creation. If you're unsure about your permissions, you can check with…
How do I filter a report by agent role in Zendesk Explore?
Filtering a report by agent role in Zendesk Explore is easy. Once you've added the 'Updater role' attribute to the Filters panel, click on it and select the roles you want to include, such as Admin and Agent. This filter allows you to narrow down…
Can I change the visualization type of my report in Zendesk Explore?
Yes, you can change the visualization type of your report in Zendesk Explore. By default, Explore chooses a column chart, but you can switch to a different type, such as a table, to better suit your data presentation needs. To change the…
How can I specify a date range for my report in Zendesk Explore?
Specifying a date range for your report in Zendesk Explore is simple. After adding the 'Update - Date' filter to the Filters panel, click on it to set your desired date range. You can edit date ranges at the bottom of the page to explore more…
What dataset should I use for counting agent interactions in Zendesk Explore?
For counting agent interactions in Zendesk Explore, use the 'Support - Updates history' dataset. This dataset provides the necessary data on ticket updates, allowing you to track how many tickets each agent has updated. Selecting the correct…
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