Count Agents Using Knowledge Section in Zendesk
How can I count the agents using the knowledge section in Zendesk?
To count the agents using the knowledge section in Zendesk, you can create a report using Zendesk Explore. This involves setting up a calculated metric in the Knowledge Capture dataset to track users who link, flag, or create articles.
Start by opening the Explore reports and selecting the Guide - Knowledge Capture dataset. Create a standard calculated metric named 'Users' with the formulaDCOUNT_VALUES([User ID]). Add this metric to your report and apply the necessary filters for Knowledge Capture types like Created, Flagged, and Linked. For more details, check out the originalZendesk help article.
More related questions
What do I need to create a report on agent usage in Zendesk's knowledge section?
To create a report on agent usage in Zendesk's knowledge section, you'll need Zendesk Explore Professional or Enterprise and Editor or Admin permissions. The process is intermediate in skill level and takes about 10 minutes. You'll be working…
How do I customize my Zendesk report to include a timeline?
To customize your Zendesk report with a timeline, you can add a time attribute to see changes over time. This is useful for tracking agent participation month by month. In the Columns panel, select 'Add' and choose 'Time - Knowledge capture event'….
What should I do if I encounter an HTTP error while creating a Zendesk report?
If you encounter an HTTP error while creating a Zendesk report, ensure you're using the correct Knowledge Capture dataset under Guide. This is a common issue that can be resolved by verifying your dataset selection. If the error persists, try…
How can I ensure my Zendesk report is using the correct dataset?
To ensure your Zendesk report is using the correct dataset, double-check that you have selected the 'Guide - Knowledge Capture' dataset when starting your report. This is crucial for the report to function correctly, as using the wrong dataset can…
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