If Zendesk detects the wrong language in a live conversation, you can easily correct it. When a language difference is detected, a banner will appear in the Agent Workspace showing the end user's language.
If this language is incorrect, use the dropdown menu in the banner to select the correct language for the incoming message. This ensures that the translation is accurate and relevant to the conversation.
To enable automatic translation for a live conversation in Zendesk, simply click the 'Translate' button in the translation banner. When a language difference is detected, a banner will appear in the Agent Workspace indicating the end user's…
You can easily turn off automatic translation if it's no longer needed. This might be useful if a new end user who speaks the same language takes over the conversation or if it's passed to another agent who understands the language. To stop…
Switching between original and translated message text in Zendesk is straightforward. Agents have the ability to view both the end user's original messages and the translated versions of their own messages. To see an end user's original message,…
Yes, you can activate translation even after initially declining it in a Zendesk conversation. If you decide not to translate a conversation at first, you still have the option to turn it on later. To do this, click the Options menu in the…