Considerations for Connecting Multiple Accounts to Slack
What should I consider when connecting multiple accounts to Slack?
When connecting multiple Zendesk accounts to Slack, consider the need to create triggers for Slack ticket notifications and the limitations on shared channels.
Each connection requires a separate installation, and you must configure triggers for the notifications you want to send. The integration supports multi-workspace channels but not organization-shared channels in Slack Enterprise Grid plans. Ensure side conversations are enabled for each Slack workspace if you plan to use them.
More related questions
What is the Slack for Zendesk Support integration?
The Slack for Zendesk Support integration is a tool that connects Zendesk subdomains to Slack workspaces, allowing interaction with Zendesk Support tickets directly in Slack channels. This integration offers features like ticket event…
How do I install the Slack for Zendesk Support integration?
To install the Slack for Zendesk Support integration, you need admin privileges in both Zendesk Support and Slack. Start by navigating to the Admin Center in Zendesk, then go to Apps and integrations, select Integrations, and find the Slack…
Can I connect multiple Zendesk accounts to one Slack workspace?
Yes, you can connect multiple Zendesk accounts to a single Slack workspace using the Slack for Zendesk Support integration. This setup is ideal for organizations with multiple internal teams using separate Zendesk accounts but sharing a single…
How do I remove a connection between Zendesk and Slack?
To remove a connection between Zendesk and Slack, you can do so from either the Admin Center or directly in Slack. In the Admin Center, go to Apps and integrations, select Integrations, and find the Slack section. Click 'Configure' under the…
Can I create new Zendesk tickets directly from Slack?
Yes, you can create new Zendesk tickets directly from Slack using the Slack for Zendesk Support integration. This feature is designed for internal use, allowing Slack users to raise new support tickets without leaving Slack. This streamlines the…
Does the Slack for Zendesk Support integration work with private Slack channels?
The Slack for Zendesk Support integration can work with private Slack channels, but there are some limitations. You need to ensure that the Zendesk app has permission to be in the required private channels. However, due to recent changes in the…
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