Connecting Talkdesk to Zendesk: Step-by-Step Guide
How do I connect Talkdesk to Zendesk?
To connect Talkdesk to Zendesk, start by selecting Talkdesk from the list of integrations when signing up. You'll need to name your connection and add your Talkdesk subdomain.
Next, create a new OAuth client in Talkdesk by navigating to Builder > OAuth clients > New OAuth client. Set the grant type to 'Client credentials' and include the following scopes: data-reports:read, data-reports:write, recordings:read, users:read. Ensure call recordings are enabled in Admin > Preferences > Call Settings. Once set up, Zendesk will sync the last 24 hours of data from Talkdesk. For more details, visit theoriginal link.
More related questions
What information is needed to set up Talkdesk integration?
To set up Talkdesk integration, you'll need your Talkdesk subdomain, API Client ID, and API Client Secret. These are essential for establishing a connection. Create a new OAuth client in Talkdesk by going to Builder > OAuth clients > New OAuth…
Why is enabling call recordings mandatory for Talkdesk integration?
Enabling call recordings is mandatory for the Talkdesk integration to function properly. This ensures that all necessary data is available for syncing. To enable call recordings, go to Admin > Preferences > Call Settings in Talkdesk and ensure all…
How long does it take to sync data from Talkdesk to Zendesk?
The initial data sync from Talkdesk to Zendesk may take some time, depending on your selected options and conversation volume. Once the integration is set up, Zendesk will start syncing the last 24 hours of data from your Talkdesk account. If you…
Can I import older data from Talkdesk to Zendesk?
Yes, you can import older data from Talkdesk to Zendesk if needed. The initial setup syncs the last 24 hours of data. If you require older data to be imported, you should reach out to Zendesk Support. They can assist you with the process and ensure…
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