Connect Zendesk QA to Your Help Desk Easily
How can I connect Zendesk QA to my help desk?
Connecting Zendesk QA to your help desk is essential for seamless integration. After signing up, you'll be prompted to create a connection. Select your help desk service from the dropdown menu, then choose 'Pull in conversations from'. Enter a name for the integration and your customer service subdomain. If required, provide your email and API token, which you can obtain from your help desk provider. You can also set a retention period for your data and manage advanced settings to protect sensitive information. Once done, click 'Add' to complete the integration.
More related questions
How do I set up a Zendesk QA account?
Setting up a Zendesk QA account is straightforward and can be done in a few steps. First, navigate to Zendesk QA (formerly known as Klaus) and click on 'Sign up'. You have three options to sign up: using your Google account, Slack account, or by…
What are the sign-up options for Zendesk QA?
Zendesk QA offers flexible sign-up options to suit your preferences. You can sign up using your Google account, Slack account, or by entering your work email and creating a password. This flexibility ensures that you can choose the method that best…
What should I do if my email domain is already associated with a Zendesk QA account?
If your email domain is already linked to an existing Zendesk QA account, you have the option to join that company or create a new account. To join, you'll need to request access from an existing company admin. This ensures that your account is…
What are the advanced options when connecting Zendesk QA to a help desk?
When connecting Zendesk QA to your help desk, you have the option to manage advanced settings. These settings allow you to mask customer data, ignore specific content, and hide sensitive data fields. This ensures that your integration is secure and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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