Connect Other Email Providers to Zendesk Sell
How do I connect an email from a provider other than Microsoft or Google to Zendesk Sell?
To connect an email from a provider other than Microsoft or Google to Zendesk Sell, go to the Sell sidebar, click Settings, then Communication Channels > Email. Enter your email address and password, and click Connect. If your email uses an Exchange server or a custom domain, you'll need to input your SMTP and IMAP server details.
Ensure your email servers have a valid SSL certificate, as Sell requires this for secure data handling. The initial sync will retrieve up to 1,500 emails, and you'll be notified once the sync is complete.
More related questions
How do I connect my Microsoft Office 365 email to Zendesk Sell?
Connecting your Microsoft Office 365 email to Zendesk Sell is straightforward. If you're connecting for the first time, use OAuth token-based authorization by signing in through the Sell sidebar under Settings > Communication Channels > Email, and…
How can I connect my Gmail account to Zendesk Sell?
Connecting your Gmail account to Zendesk Sell is a breeze. Simply navigate to the Sell sidebar, click on Settings, then Communication Channels > Email, and select 'Sign in with Google'. Allow Zendesk Sell the necessary permissions for offline…
What are the benefits of using OAuth for Microsoft Office 365 email integration?
Using OAuth for Microsoft Office 365 email integration with Zendesk Sell offers enhanced security and convenience. OAuth allows for multi-factor authentication without impacting your email connection, and you can change your Microsoft password…
What should I do if I encounter issues with email integration in Zendesk Sell?
If you run into issues with email integration in Zendesk Sell, it's best to consult the troubleshooting section of the Zendesk documentation. Common issues can often be resolved by checking your SMTP and IMAP settings, ensuring your email servers…
Can I use one Gmail account for multiple users in Zendesk Sell?
While it's technically possible to use one Gmail account for multiple users in Zendesk Sell, it's not recommended. Sharing an email account can lead to confusion over who sent which email, inaccurate reporting, and potential issues with email send…
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