Configuring Zendesk Support SDK in mobile apps
How can I configure the Zendesk Support SDK in my app?
Configuring the Zendesk Support SDK allows you to tailor the customer service options available in your mobile app. As a Zendesk Support administrator, go to the Admin Center, select Channels, and then Classic > Mobile SDK. Choose the app you want to configure and adjust the settings under the Support SDK tab.
You can enable or disable features like the help center and ticket conversations. Note that while you can't disable ticketing from the admin interface, developers can do so in the SDK. Any changes you make are automatically reflected in the app. For more details, see the original documentation.
More related questions
What is the Zendesk Support SDK and what can it do?
The Zendesk Support SDK allows you to embed customer support features directly into your mobile app. With the Support SDK, users can browse and search your help center, create tickets, and view or comment on existing tickets without leaving the…
How do I add the Zendesk Support SDK to my mobile app?
To add the Zendesk Support SDK to your mobile app, start by collaborating with your product managers and developers to plan the integration. Use the Zendesk SDK integration checklist for guidance. Once you have a plan, register the SDK in the…
How do I register my mobile app in Zendesk Support?
Registering your mobile app in Zendesk Support is essential for integrating the Support SDK. As a Zendesk Support administrator, navigate to the Admin Center, click on Channels, and select Classic > Mobile SDK. Click 'Add app' and follow the…
What are the authentication options for the Zendesk Support SDK?
When registering your mobile app with the Zendesk Support SDK, you can choose between Anonymous and JWT authentication methods. Anonymous is suitable if you don't need to know user details, while JWT is ideal for trusted user access, requiring…
Can I disable ticketing in the Zendesk Support SDK?
While you can't disable ticketing directly from the Zendesk Support admin interface, your developers can disable it within the SDK itself. This allows you to offer only the help center feature if desired. For guidance on disabling ticket creation,…
How do I deregister a mobile app from Zendesk Support?
To deregister a mobile app from Zendesk Support, go to the Admin Center, click on Channels, and select Classic > Mobile SDK. Find the app you want to remove, click the options menu, and select Delete. This action removes the app from the Mobile SDK…
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