The Zendesk Support SDK allows you to embed customer support features directly into your mobile app. With the Support SDK, users can browse and search your help center, create tickets, and view or comment on existing tickets without leaving the app.
This integration provides a seamless experience for users, enabling them to access support without switching to a web browser or email. You can customize the SDK to offer only the features you want, such as help center access, ticketing, or both. Additionally, you can filter the knowledge base content to show only relevant sections to mobile users and even customize the user interface to match your app's branding. For more details, check out theoriginal documentation.
To add the Zendesk Support SDK to your mobile app, start by collaborating with your product managers and developers to plan the integration. Use the Zendesk SDK integration checklist for guidance. Once you have a plan, register the SDK in the…
Registering your mobile app in Zendesk Support is essential for integrating the Support SDK. As a Zendesk Support administrator, navigate to the Admin Center, click on Channels, and select Classic > Mobile SDK. Click 'Add app' and follow the…
Configuring the Zendesk Support SDK allows you to tailor the customer service options available in your mobile app. As a Zendesk Support administrator, go to the Admin Center, select Channels, and then Classic > Mobile SDK. Choose the app you want…
When registering your mobile app with the Zendesk Support SDK, you can choose between Anonymous and JWT authentication methods. Anonymous is suitable if you don't need to know user details, while JWT is ideal for trusted user access, requiring…
While you can't disable ticketing directly from the Zendesk Support admin interface, your developers can disable it within the SDK itself. This allows you to offer only the help center feature if desired. For guidance on disabling ticket creation,…
To deregister a mobile app from Zendesk Support, go to the Admin Center, click on Channels, and select Classic > Mobile SDK. Find the app you want to remove, click the options menu, and select Delete. This action removes the app from the Mobile SDK…