Configuring Your Firewall for Zendesk Access
How can I configure my firewall for Zendesk?
To configure your firewall for Zendesk, you need to create an allowlist with Zendesk's IP addresses. If your server policy restricts inbound traffic only, an allowlist with the IP addresses should suffice. However, if you filter both inbound and outbound traffic, it's recommended to include both the fully qualified domain name (FQDN) of your Zendesk subdomain and the IP addresses obtained via the Zendesk API.
If your firewall doesn't support FQDN-based allowlists, consider disabling outbound filtering or upgrading your firewall. Using IP addresses alone for outbound traffic can cause issues due to potential changes. For more details, check theoriginal documentation.
More related questions
Where can I find the latest Zendesk IP addresses?
You can find the latest Zendesk IP addresses using the Zendesk API. Simply use the 'Get Zendesk Public IPs' endpoint:https://{your-subdomain}.zendesk.com/ips. This endpoint doesn't require authentication and can be accessed via a web browser….
How do I get IP addresses for Zendesk's outbound email servers?
To get the IP addresses for Zendesk's outbound email servers, you can check the SPF record. This can be done using a lookup tool or by executing the following commands:host -t TXT mail.zendesk.comordig txt mail.zendesk.com. Keep in mind that…
What should I do if my firewall doesn't support FQDN-based allowlists?
If your firewall doesn't support FQDN-based allowlists, Zendesk recommends disabling outbound filtering or upgrading to a firewall that supports this feature. Using IP addresses alone for outbound traffic can lead to issues due to potential…
Are there specific IP addresses needed for additional Zendesk products?
Yes, some Zendesk products require additional IP addresses. For example, Zendesk Talk, Chat, Explore, and Sell each have specific IP requirements. You can find these details in their respective network requirements documentation. For products like…
Does Zendesk provide static IP addresses?
Zendesk does not offer static IP addresses as they rotate them as needed for security purposes. This means that the IP addresses can change without prior notice. To ensure you have the most up-to-date IP information, use the Zendesk API endpoint to…
How often does Zendesk rotate its IP addresses?
Zendesk rotates its IP addresses as needed, rather than on a set schedule. This means there is no specific timeframe for when IPs might change. To stay updated with the latest IP addresses, regularly check the Zendesk API endpoint, which provides…
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