Configuring Maximum Queue Size in Zendesk Talk
How do I configure the maximum queue size in Zendesk Talk?
Configuring the maximum queue size in Zendesk Talk helps manage incoming calls effectively. You can choose from a range of sizes, including 0, 2, 5, 10, or 15. If you're on a Talk Professional or Enterprise plan, additional sizes in increments of 5 between 20 and 50 are available. A queue size of 0 prevents callback requests in the Web Widget.
More related questions
How do I enable Zendesk Talk?
To start using Zendesk Talk, you need to enable it first. Head over to the Admin Center, click on Channels in the sidebar, and select Talk and email > Talk. On the Talk welcome page, click Get Started. You'll then review your assigned number and…
What are the general settings for Zendesk Talk?
Zendesk Talk's general settings allow you to customize how calls are handled. You can enable or disable Talk, set the maximum queue size, and determine the maximum queue wait time. Additionally, you can decide if live call recordings are public and…
How can I reactivate a deactivated Zendesk Talk account?
Reactivating a Zendesk Talk account is straightforward. As an admin, navigate to the sidebar in Talk, click on Text & Talk, and open the Summary tab. Find the account you wish to reactivate in the Summary table and click Activate. This will make…
What happens if a caller exceeds the maximum queue wait time in Zendesk Talk?
If a caller waits longer than the specified maximum queue wait time, they are sent to voicemail. Callers can also dial 1 at any time to go directly to voicemail if it's enabled. If voicemail is off, the call will end after a greeting. The maximum…
Can I make live call recordings public in Zendesk Talk?
Yes, you can choose to make live call recordings public in Zendesk Talk. By enabling this option, requesters can see recordings from live calls that are added to tickets. This setting can be adjusted in the Talk general settings.
How do I add a new phone number in Zendesk Talk?
To add a new phone number in Zendesk Talk, navigate to the Admin Center and select Talk. You can purchase additional numbers or port an existing number into Talk. If you're on a trial version, you can use the assigned number or add a digital line.
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