Configuring Brand-Specific Settings for Web Widget (Classic)
Can I configure different settings for each brand's Web Widget (Classic)?
Yes, you can configure different settings for each brand's Web Widget (Classic) independently. This flexibility allows you to enable different features for each brand, such as the help center or contact form.
Each brand's widget can be linked to its specific help center, providing a customized support experience. During chat sessions, the brand is passed as a tag to the agent's chat window, ensuring the agent has the right context.
More related questions
How can I add a Web Widget (Classic) to multiple brands in Zendesk?
To add a Web Widget (Classic) to multiple brands, you can configure a separate widget for each brand. This allows you to embed Zendesk Support options tailored to each brand's needs on your website or help center. In the Admin Center, navigate to…
What should I do if I have more than 100 brands using Web Widget (Classic)?
If you have more than 100 brands using Web Widget (Classic), you might experience impaired performance of the Widget Admin. While some plan types support up to 300 brands, it's important to be aware of potential performance issues. Consider…
How do I add a Web Widget (Classic) to a brand that already has one?
You cannot add a Web Widget (Classic) to a brand that already has one. Each brand can only have one widget. If you need to make changes, you can edit the existing widget's settings in the Admin Center under Channels > Classic > Web Widget.
How can I ensure tickets from different brands are assigned correctly?
To ensure tickets from different brands are assigned correctly, you can use trigger recipes to add custom tags to Web Widget tickets from specific pages. This method allows you to route tickets to the appropriate customer service department based…
Can I use Web Widget (Classic) for chat-only configurations with multiple brands?
Yes, you can use Web Widget (Classic) for chat-only configurations with multiple brands. However, multibrand configuration is managed through the Chat Dashboard. This setup allows you to handle chat interactions for different brands, but keep in…
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