Configuring Agent Access to Custom Objects in Zendesk
How can I configure agent access to custom object records in Zendesk?
Configuring agent access to custom object records in Zendesk is crucial for ensuring that the right team members have the necessary permissions to view and interact with custom data.
To configure access, navigate to the Admin Center, then go to Objects and rules, and select Custom objects. From there, you can set permissions for different agent roles, determining who can view, edit, or manage custom object records. This setup helps maintain data security and ensures that only authorized personnel can access sensitive information.
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