Configure Shopify App in Zendesk Support or Chat
How do I configure the Shopify app in Zendesk Support or Chat?
After connecting a Shopify storefront, the Shopify sidebar app is automatically enabled in Zendesk Admin Center for Support and Chat.
To configure it, go to 'Apps and integrations' in the Admin Center, select 'Integrations', and click 'View' in the Shopify card. In the storefront connection card, click 'Configure', then select 'Sidebar app' in the left sidebar. Choose 'Configure' in the Sidebar app for Support or Chat card, check the 'Sidebar app' box, and enable the 'Refunds and cancellations' feature if needed. Click 'Save' to apply the changes.
More related questions
How do I set up the Shopify integration with Zendesk Support and Chat?
To set up the Shopify integration with Zendesk Support and Chat, you need to install the integration from the Shopify app store and connect it to your Shopify storefront. Start by going to the Zendesk app in the Shopify app store and clicking…
Can I connect multiple Shopify storefronts to my Zendesk account?
Yes, you can connect multiple Shopify storefronts to your Zendesk account. This feature allows you to manage different storefronts from a single Zendesk instance. To connect another Shopify storefront, log in to the desired Shopify account. In the…
How can I add a Web Widget to my Shopify storefront?
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How do I disconnect a Shopify storefront from Zendesk?
Disconnecting a Shopify storefront from Zendesk will remove the Shopify sidebar apps, Web Widget, and the Zendesk app from your Shopify storefront. To disconnect, go to 'Apps and integrations' in the Zendesk Admin Center, select 'Integrations', and…
What should I do if I encounter an OAuth error during Shopify app installation?
If you encounter an OAuth error stating that your account does not have permission to grant the requested access, it may be due to expired or revoked permissions. To resolve this, ensure you are reinstalling the app as the account owner. If the…
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