Configurable Cards in Zendesk Professional Plans
What are configurable cards in Zendesk Professional plans?
Configurable cards in Zendesk Professional plans allow you to customize the information displayed in the user essentials card within the Agent Workspace. This feature, previously available only to Enterprise accounts, is now accessible to Support Professional and Suite Professional plans. You can configure these cards to show any information stored on a Zendesk user, including custom fields, which helps improve agent efficiency by displaying necessary information directly in the ticket workspace and reducing the need to navigate outside of Zendesk.
For more details, you can check the original announcementhere.
More related questions
Why did Zendesk introduce configurable cards to Professional plans?
Zendesk introduced configurable cards to Professional plans in response to customer feedback requesting more customization options in the ticket workspace. Customers on Enterprise plans valued the ability to configure the information shown to…
How can I configure the user essentials card in Zendesk?
To configure the user essentials card in Zendesk, you need to have a Professional account with Agent Workspace activated. Once activated, you'll find the new Cards section in the Admin Center under Workspaces. From there, you can access…
What benefits do configurable cards offer to Zendesk agents?
Configurable cards offer significant benefits to Zendesk agents by improving efficiency and reducing the need to navigate outside the platform. By displaying essential information directly in the ticket workspace, agents can quickly access the data…
Do I need to take any action to enable configurable cards in Zendesk?
No action is required to enable configurable cards if you have a Professional account with Agent Workspace activated. The feature is automatically available in the Admin Center under Workspaces, where you can start configuring your cards. If you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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