Combine Support and Messaging Reports in Zendesk
Is it possible to create a report combining agent activity in Support and Messaging?
Currently, it's not possible to create a single report that combines agent activity in both Support and Messaging in Zendesk.
A workaround is to build separate reports using the Tickets/Updates history dataset for Support and the Messaging dataset for Messaging. You can then add these reports to a dashboard for a consolidated view. This approach allows you to access both reports within a single tab or view.
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