Collecting Customer Insights with Zendesk
How can I collect customer insights using Zendesk?
Collecting customer insights in Zendesk involves using custom user and organization fields. These fields allow you to gather specific information about your customers, which can then be used to tailor your support strategies. By understanding your customers better, you can provide more personalized and effective support, ultimately improving the customer experience.
More related questions
What is the Zendesk Cookbook for a customer-centric company?
The Zendesk Cookbook is a guide to creating a customer-centric experience by using tailored workflows. It includes best practice 'recipes' that focus on understanding and acting on customer insights. These recipes help you collect customer data,…
What are custom user and organization fields in Zendesk?
Custom user and organization fields in Zendesk are tools that allow you to collect specific data about your customers and their organizations. These fields can be customized to capture the information that is most relevant to your business needs,…
How can I create meaningful views of my customers in Zendesk?
Creating meaningful views of your customers in Zendesk is achieved through the use of customer lists. These lists allow you to organize and segment your customers based on specific criteria, making it easier to understand their needs and tailor…
What is the role of ticket forms in gathering customer info?
Ticket forms in Zendesk play a crucial role in gathering customer information for every support request. They allow you to collect specific details from customers when they submit a request, ensuring that you have all the necessary information to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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