Close Pre-existing Tickets with Zendesk Automation
Can I close tickets created before setting up a new automation in Zendesk?
Yes, adding a new automation to close tickets based on time conditions will also apply to tickets created before the automation was set up. This is useful for closing tickets in a specific group that are older than a certain period, such as a week.
More related questions
How can I close a large number of tickets using the Zendesk API?
You can close a large number of tickets using the Zendesk API by utilizing the ticket API endpoint. This method allows you to identify and manage your tickets efficiently. If you're not familiar with APIs, you can use Postman to make an API request…
What is the advanced data retention policy (ADPP) add-on in Zendesk?
The advanced data retention policy (ADPP) add-on in Zendesk allows you to create a deletion schedule based on your ticket's Last Updated date and Brand. This feature is particularly useful for managing and closing a large group of tickets…
How do I create an automation to close tickets in Zendesk?
To create an automation to close tickets in Zendesk, you need to set up a time-based business rule. Start by adding a new automation and setting a title. Then, add conditions such as 'Ticket: Hours since update > Greater than' and specify the time….
Is there a faster way to close over 1000 tickets using the Zendesk API?
Currently, using the Zendesk API or creating an automation are the main options for closing a large number of tickets. While it may take time to process over 1000 tickets, these methods are the most efficient available. Zendesk is aware of the need…
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