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Clicks vs. Clicked Articles in Zendesk

Understand the difference between Clicks and Clicked Articles metrics in the Article Recommendations tab.

What is the difference between Clicks and Clicked Articles?

In the Click-through rate box of the Article Recommendations tab, 'Clicks' refers to successful Answer Bot attempts where at least one suggestion was clicked. 'Clicked Articles' is a calculated metric that identifies when a suggested article was clicked.

Understanding these metrics helps you evaluate the effectiveness of your article suggestions and improve the user experience by refining the content offered by the Answer Bot.


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