Clicks vs. Clicked Articles in Zendesk
What is the difference between Clicks and Clicked Articles?
In the Click-through rate box of the Article Recommendations tab, 'Clicks' refers to successful Answer Bot attempts where at least one suggestion was clicked. 'Clicked Articles' is a calculated metric that identifies when a suggested article was clicked.
Understanding these metrics helps you evaluate the effectiveness of your article suggestions and improve the user experience by refining the content offered by the Answer Bot.
More related questions
How do I access the Zendesk Answer Bot dashboard?
To access the Zendesk Answer Bot dashboard, you need to navigate through Explore. Simply click the Dashboard icon in the left sidebar and select the Zendesk Answer Bot dashboard from the list. This dashboard provides valuable insights into…
What information is available on the Flow Builder overview tab?
The Flow Builder overview tab provides insights into bot builder activity and performance across messaging channels. It uses the Zendesk Answer Bot > Flow Builder dataset to generate reports. These reports help you analyze how your bot is…
What does the Flow Builder performance tab show?
The Flow Builder performance tab offers detailed information about bot and answer performance. This tab is essential for admins looking to measure and enhance their bot automation performance. Using the Zendesk Answer Bot > Flow Builder dataset, it…
What can I learn from the Article recommendations tab?
The Article recommendations tab provides data on autoreply activity, ticket resolutions, and article-based activities. It uses the Zendesk Answer Bot > Article Recommendations dataset. This tab is useful for analyzing how effectively your articles…
How can I see what end-users asked when the Answer Bot failed?
To see what end-users asked when the Answer Bot couldn't suggest a relevant article, you can build a custom report. Use the attribute 'Answer enquiry' to view the end user's question and the metric 'Unsuccessful attempts' to slice the data. This…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
