Checking Agent Sign-In Timestamps in Zendesk
How can I check agent sign-in timestamps in Zendesk?
On Enterprise plans, you can review agent sign-in timestamps through the audit logs. This feature allows you to track when agents log in and out, providing insights into their activity. For more information, refer to theZendesk help documentation.
More related questions
Why do I get an error when provisioning a user from Okta?
If you're encountering an error while assigning an app from Okta, it might be due to a misconfiguration in the provisioning settings. Ensure that all necessary fields are correctly filled and that the user has the appropriate permissions. For more…
Why isn't the welcome email being sent to new agents?
If new agents aren't receiving their welcome emails, it could be due to email filtering or incorrect email addresses. Double-check the email addresses for accuracy and ensure that your email server isn't blocking Zendesk emails. For more detailed…
How can I give a user the Explore admin role in Zendesk?
To assign the Explore admin role to a user, navigate to the Admin Center and update the user's role settings. Ensure that the user has the necessary permissions to access Explore features. For detailed instructions, check the [Zendesk help…
What are the different types of JWT proposed by Zendesk?
Zendesk offers various JWT options for authentication, each serving different purposes. Understanding these options can help you choose the right one for your needs. For a detailed explanation of each JWT type, refer to the [Zendesk help…
How can I provision a light agent role through Okta?
To configure a light agent role through Okta, ensure that your SSO settings are correctly set up and that the role is properly mapped in Okta. This allows for seamless role provisioning. For more detailed guidance, visit the [Zendesk help…
Where can I see which products my administrators have access to?
In the Admin Center, you can view the products that your administrators have access to. This helps in managing permissions and ensuring that each admin has the necessary access for their role. For more information, refer to the [Zendesk help…
What to do if the account owner leaves the company?
If the account owner leaves the company, it's important to transfer ownership to another user to maintain account access and management. Follow the steps outlined in the Zendesk help documentation to ensure a smooth transition.
Why am I receiving 'Zendesk sign-in detected from a new device' emails?
These emails are sent as a security measure whenever a sign-in is detected from a new device. This helps ensure that your account is secure and that you are aware of any unauthorized access attempts. For more details, refer to the [Zendesk help…
Can verification emails be disabled for end users submitting tickets?
For Support accounts using a custom form, it's possible to disable verification emails for first-time ticket submissions. This can streamline the user experience by reducing unnecessary emails. For more information, check the [Zendesk help…
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